As Rocky Hill Parks & Recreation strives to provide excellent customer service, we make all attempts to provide top-quality programs at reasonable costs. Program costs are based on participation numbers. Refunds can only be given when requested in advance, or when a program’s budget allows.
- If a program is cancelled by Rocky Hill Parks & Recreation, a full refund will be given.
- Registration may be cancelled up to 5 business days prior to a program starting date. NO REFUNDS on tickets, trips, or pool passes.
- No refunds will be given once a program has begun, unless a substitute can be found by this department, or there is a medical emergency.
- Absolutely no refunds will be given for any used portion of a program.
- All refunds are subject to a $10 processing fee.
- When a program is run by a third party vendor (i.e. Mad Science, Skyhawks, etc.) no refunds will be given 5 business days prior to start of the program.
- No refunds will be given on tickets, trips or pool passes.
- In the case of leagues, no refunds/credits will be given once teams have been formed, without a physician’s note.
- In the case of summer camp, no refunds will be given once a session begins, without a physician’s note.
- Credits may only be applied to “inhouse” programs (e.g. not applicable to trips, tickets, etc.)
- All refunds will be left as a credit on the household’s account. To receive a refund check, a written request must be submitted.